WhitepaperResearch · 2026
The State of CX Strategy & Architecture
An HFI-authored whitepaper distilling the current evidence base and playbooks for CX Strategy & Architecture.
03 CX and Strategy ArchitecturePDF · 24 pages
Resources Library
CX and Strategy Architecture — Resources
Podcasts, whitepapers, recordings and tools from HFI faculty and the wider community — filter by module or search across the full catalogue.
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Showing 4 of 37 resources
Whitepaper
PodcastEpisode 103
Practitioners in Conversation: CX Strategy & Architecture
Two senior architects discuss applying CX Strategy & Architecture inside enterprise programmes.
03 CX and Strategy Architecture38 min
VideoMasterclass
Live Session: CX Strategy & Architecture in Practice
A recorded live session covering core frameworks and worked examples on CX Strategy & Architecture.
03 CX and Strategy Architecture52 min
ToolFree · Interactive
CX Strategy & Architecture Diagnostic
A short diagnostic that maps your team's current maturity across the CX Strategy & Architecture capabilities.
03 CX and Strategy ArchitectureOnline tool